Bad Latency Issues (With BQMs) on 09-07-2022 16:44. Hi @Jayen. Median and mean download/upload speeds for Virgin Media from 6th October 2020 to 1pm 2nd February 2021. Multiple broadband speed tests over time can show if and when speed fluctuates. As a result, Virgin Media often post slow latency, or ping, rates in independent research compared to BT's fibre to the home network. The best times to game online or make big downloads, for example, would be when connection is fastest. Currently on hold with VM customer support, who are having a tough time understanding. The speed tests are all good, tested with multiple tools and speed is as expected 350/35. In competitive gaming, even a small disadvantage in terms of latency can be difficult to overcome. 3. e. Please see link below for a 24 hour snap shop. (step-by-step information on troubleshooting the most common. Black Friday sale ends on 27th November. If it is still poor, change primary DNS to 8. Broadband Status checked: 00:00 . openreach) and virgin put in their own. Hi again @Bradleygraham84. Its getting to the point where playing online games is impossible not to mention that this poor service negatively affects our working from home as myself, my son and my wife g. Channel Frequency (Hz) Power (dBmV) SNR (dB). on 31-10-2022 21:35. I've already had 2 engineers come out, had new wiring, new router, new ethernet cables and they both said the source of the problem was the cab, nothing to do. 603 for their Hub 3. Virgin Media Bundles; Find a broadband package Search and filter our complete broadband. There were two main issues: High dbmV Power levels on the downstream bonded channels as sometimes they fluctuate past the acceptable range (-6 <dbmV< 10) An issue with the cabling outside the property where a part of the coaxial cable to the cabinet was bent at an almost 180 degrees causing the inner sheilding and copper cable to. Good afternoon, For the past few days I've been having issues with packet drops and high latency spikes. CB22. 30-03-2022 08:00 - edited 30-03-2022 08:03. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). (I know that VM only guarantees speed to the router, but I've been getting 100% to my Decos until now, so see no reason to think that's changed). Initially, I thought it was a one-time thing, but after it kept happening for a couple weeks, I called customer support. It does not however affect any offline games, and thus I thought the problem was with my internet connection. £15. 0 devices and can cover the M125 to M600 services. The issue occurs over several different games, so the problem is common to me. 1130Mbps download), which was previously limited to an upstream rate of 52Mbps. Checked the "Router Status" and the signals are fine, but there are pre and post RS errors in. Broadband and landline phone services are often closely linked, so it’s not surprising that Virgin Media managed to top the naughty spot for this category too. Virgin Media Outage Update - Description: Service update. 168. 8. You’ll currently pay £45 per month for Gig1. 99 per month. This is what i see, following SKyuser's guidance on how to measure the Latency and Packet Loss. I've never got the full service I pay for with Virgin Media but things have taken a turn for the worse. 2 39400000 35 5120 KSym/sec 64QAM 4. Upload speed and latency isn’t. However your problem looks to be over utilisation at peak hours and there is no immediate fix for this. Wifi suddenly gone! Issues adding email to outlook on samsung QuickStart, set up and connections Had an ongoing issue in our area for a while, high latency. 3 5120 64 qam 1 Channel Channel Type T1 Timeouts T2 Timeouts T3. Your setup (wired vs wifi, cable quality both indoor and outdoor), ISP network quality, routing quality, VPN Quality etc. Advertised Speed: 54 Mbps Expected Speed Range: 53 - 55 Mbps Minimum Guaranteed Download Speed: 27 Mbps. I've done a full reboot of the router and my Decos. It seems that this specific issue cannot be resolved. High Latency after a few hours. Simply test your broadband service, and if we find an issue we can help with a fix online. (I know that VM only. The latest update we have is: This problem should now be fixed. This visually shows what I have been epxeriencing for months now. Up to 132Mbps download speed. I have a Hub 3 hard wired to pc and new PS5. In the WiFi Properties dialog, go to the Networking tab, select Internet Protocol Version 4 (TCP/IP4), and click on Properties. Open a web browser and go to 192. You should also check that the BQM is set up under the correct IP address as the address will change if switching between router and modem mode. In the UK, Virgin Media claims to be “the UK’s fastest major broadband provider”. e Red Latency/Packet loss icons appear on BF1, red latency issues appear on AoE2. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHi forum members, I've been with VM for the last 18 months with a BQM showing high latency over the full contract impacting video and gaming. Regardless of which router you use, there should be a power button on the rear. 20) and the Hub3 was not powerful enough so we would likely require a better router. Turn the router off and wait 10 seconds before switching it back on again. I figured only having the Virgin router and a barebones setup would at least help with finding the issues here. A number of Virgin Media’s UK broadband ISP customers have been left frustrated after they were promised the provider’s latest Hub 5 router (Sagemcom F3896LG-VMB) with their package, but instead ended up being sent an inferior Hub 4 (Arris TG3492LG-VMB) and with no clear promise to rectify the issue at a later date. Reliability wise, generally both are fine for me (different areas can make this a bigger issue) Lower latency (HFC vs FTTP) if you have Virgin Media FTTP i. Gigafast broadband for seamless home-working and gamers. Meanwhile, the Project Lighting network expansion has so far reached an additional 2. 82. From checking the equipment and connection everything looks to be within the levels and ranges we'd expect to see, the average speed over the last week is 378mbs download with 36mbs upload with the latency being. No one called me back and said I had to wait 1. With more speed comes more jitter even just downloading makes a lot of upload going back but pure upload that may be the bigger killer for VM upstream that can't handle everyone in the area if you was idle that is. 4gz frequency. I have recently moved to a new place and have installed the Virgin Media Hub 4 (1. Hi, I've been experiencing very high latency recently across all games and devices. For the last few weeks I've been having intermittent issues with latency spikes and packet loss. Hi to any virgin media customers with the same issue, I would often check similar posts for a resolution but see no answers. It's a botched software update on the Virgin Hub that is causing disconnects and slow speeds. The fibre has gone from HUB3 M200-M500 and is now on HUB4 GIG1. Click on the “Upstream” tab, copy the text and paste into your reply. While Toob uses CG-NAT by default, they offer their customers an upgrade to a static (traditional) ip address for £8 per month. I'm sorry to hear about the issues with the latency. We reported on latency issues for Virgin Media customers the other day, which was a follow up to another issue in April. But you have mentioned that we keep. There's a big thread on the 'Talk to Virgin Media' forum on. Virgin Media Community; Broadband; Gaming Support; High latency; Options. I’m now getting normal speeds and latency. However, if a high-quality broadband connection is absolutely vital to your business - or would give it that extra oomph - it's worth every penny. 100. Had a new Virgin installation at my new house back in Feb. The blackouts occur usually twice a week. David Samuel Robbins / Getty Images. Landline via Sipgate. Hey good people of Reddit! Over the last couple of weeks I have been having issues with my Virgin Media broadband. Regular readers will recall that we first spotted a smaller batch. 2 Mbps). a week ago - last edited a week ago. I know the sky was in a different socket (e. Here’s a selection of the cheapest fibre deals available for most. I still have these issues even with my hub 3 in modem mode and using xr500 as a router it's so bad. Search Search. Also took the option of a mini TV streaming box. The biggest single increase occurs between 150-249Mb and 249-99Mb, with prices rising 55%, from £21. 2. Thanks for your post regarding your broadband issues, and we are sorry that you are not having the best of time with your service 😓. Hey @Jayen, thanks for reaching out to us on the Virgin Media forums. 9. Daily speed checks and notifications of issues. Only the last couple months have I noted an issue. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). Extremely Bad Ping and Latency. Optimise your display with auto low latency mode: Check your settings. Many thanks for advice and help. Use a cable connection. My goal is to reduce latency and jitter such that the delay and buffering on a real. 4. After the area fix I reset the router as instructed. The hub reads 14ms on WiFi but when hard wired the best to date is 26ms on Xbox X console on cat 8 ethernet cable, how is this, surely I should be getting the same or less. 168. 8 -t screenshot I couldn't identify any specific reasons why this starting to happen. We’ll be extending this offer in future so even more of our customers can benefit from our latest and most powerful router. I've tried resetting the router and it hasn't changed anything. Please, help, as it is really uncomfortable to work during such service state. 8. The only fix I've found for this is to limit my upload speed. Do a search of this forum - ther are lots of discussion on that issue For some background info see this old thread re. The wired speed tests that virgin technicians do themselves m. Virgin Media issues statement on latency issues - UPDATED. The minimum latency is a flat line, or thereabouts, and the average latency is only minimally higher than the minimum latency. 1 (192. Broadband. 1 day ago · Quickline Extra with 400 Mbps down and 200 Mbps up is free for 3 months then £39/m on a 24 month contract. I've been a virgin media customer now for 3 years and very rarely have any issues with my internet unless it is down in the local area (which is a rare occurrence). The minimum latency is a flat line, or thereabouts, and the average latency is only minimally higher than the minimum latency. Latency is the amount of time used by data to reach its destination and come back. Packet loss is where some bits of information are lost. 1. Which to my. so at least rules out that my 3rd party router was the problem as it had issue with firmware and the QoS wasn't functioning properly. I have checked the system today and no issues are showing. See on. Broadband Quality Monitor. Running test via Thinkbroadband high latency spikes and packet loss. Hi Im currently running my HUB 5 in Modem Mode and I am using a 3rd party Router/Mesh system (UniFi), i keep experiencing high latency spikes and packet loss errors, when iv check my virgin hub network status, it is showing very high amounts of Post RS Errors on all channels and is steadily climbing, the downstream power. Download speed, ping and latency are fine. I am a 1Gig customer and have a Hub4 which I have been using for 1 year now. Day by day my latency gets worse and worse. Has anyone seen similar issues in the london area? Poor Routing: (Paperspace Amsterdam - traceroute 74. I have tried the laptop with my parents who also use Virgin Media, I've tried it with my brother-in-law who uses BT, I've tried it with Virgin Media in a Hotel (Premier Inn), I've tried it with my fiancée's student halls Wifi etc. No issues in your area? Symptoms are - Jitter in video calls, robotic communications, packet loss and high latency. All she has done is complain that it's impossible to stream any of the catch-up services or use Netflix. on 04-02-2023 20:28. Here we will see the SSID / password settings for the WiFi bands. Virgin Media M125 Fibre Broadband. I ended up powerlining my PS4 and hub and it's been fine since (fingers crossed). Using the Connect App, all the Jitter and Latency seem to come. . Unfortunately it seems that the help desk for major ISP’s just want to get you off the phone, and. My latency is very high and - 5173339. It has been more or less 'stable' since early October, after weeks of complaining and having random outages and getting. Dedicated Internet Access (DIA), also known as a leased line, is a high-speed internet service designed for businesses of all sizes. The good news is that people are reporting an improvement. Hi all, First post here. 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Step 3 - where the webpage downloads the requested data onto your device - is measured by. For some reason I am experience major latency/ping issues. Hello, I recently upgraded my package to 1gig and was provided with the new hub 5. Networking and WiFi. Read this BQM showing peak time latency issues for Virgin Media users | thinkbroadband Can you post the power levels and network log from the Hub for comment, thanks I'm a Very Insightful Person, I'm here to share knowledge, I. The main problem is that during this period of slow upload, any attempt to upload something results in massive latency spikes or a complete disconnect. 8 -t screenshot I couldn't identify any specific reasons why this starting to happen. . High Latency and random packet loss. QuickStart, set up and connections. For the last couple of days I've noticed high latency as you can see by the BQM. on 12-06-2022 21:57. Go to your Virgin Mobile app . Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for. Previously with NTL, Virgin Net, Cabletel, Cable Online. First impressions (based on half a day's results) are that your connection probably suffers from over-utilisation of VM's local network. Right now the following benefits of FTTP over Virgin Media/HFC. As well as trying the “check service,”Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most. i have typical devices connected. Reply. Hi Jakemarques7, Thank you for reaching out to us in our community and welcome, sorry to see you are facing latency issues, I was unable to locate you on our system with the details we have for you, so I can try to help and have a closer look at things, I will send you an invite into a private chat, once received plaease click on the purple. VM still hasn't managed to find a fix for it after doing the following: Sending out an engineer to replace the hub. 8%, respectively. Latency can not only cause issues with upload and download. In comparison, M250 broadband and phone costs £40, and M250 broadband-only costs £30. 1 (this will allow you to access your router’s settings)/ If you’ve put the router in “Modem” mode, use this IP address instead: 192. Simply test your broadband service, and if we find an issue we can help with a fix online. 5 weeks in Gaming Support an hour ago; Daily latency spikes in Networking and WiFi yesterday; Speed problems? in Speed yesterday; Latency Spikes & Packet Loss in Gaming Support Sunday; high ping and latency hub 3 in Networking and WiFi SaturdayRe: Virgin media latency problems, wont/cant fix [ re: RobertoS ] [ link to this post ] thanks for replies, the message on phone was from an engineer visit last week who after showing him the BQM started doing some higher tech support asking, the message was just a standard voice mail left on answer machine for the results he got. 20-30ms (or up to 50ms) is low latency, so it is considered good. However, a friend who lives nearby and also is with virgin media appears to be unaffected. 1. 962 ms 5. Awful Latency Issues. Latency problems in WC1 on 28-10-2021 09:21. While basic speeds of 3-5 Mbps. 222 ms 3. However the TB. See chart below (ignore the beginning before I changed my firewall settings): Have tried the usual resets etc. Day by day my latency gets worse and worse. Yes, intel released a fix and eventually virgin got it rolled out. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. 8 and secondary to 9. There's likely 2 issues at play here: Known latency issue on the Superhub 3. Hi, I'm seeing really poor latency connecting from London to some servers in Amsterdam. 0 Upstream channels. Outage this morning. latency issues questionRe: still shocking latency lag in wv10 virgin claim everythings fine. AFAIK you can’t run a VPN app on the XBOX itself and can’t run it on the Hub 3 - even if traffic will run through the hub. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. Compute Engine only allows network traffic that is explicitly permitted by your project's Firewall rules to reach your instance. 80% avg. Sign in . in. Re: High Latency for over 12-18 months. Clearly shows lag spikes occurring. The minimum latency is fluctuating and the average latency is higher compared to the Hub 3. As you can see from the screenshot, the hops before the ones with the problem are the same between both companies and we also have the same best before the marked hops. Running test via Thinkbroadband high latency spikes and packet loss. 8. e. 1 53700000 36 5120 KSym/sec 64QAM 2. 222 ms 3. Hello, I am having issues with my broadband over the past few days where I am seeing an increase in average latency (usually around 20ms and now around 60ms) and maximum latency (usually around 30ms now well over 100s of ms). The problem (likely to be a network routing issue). I've been having packet loss/latency issues for the past 4 months now and there are also times where the internet just cuts out and stops working along with the WiFi. 1 GB/s download according to Samknows). Virgin Media would have same issue some hours once per week late night. on 28-09-2021 14:04. Tap the results to find out more about the issues, and when we expect them to be fixed. Sometimes bandwidth gets. This is my BQM, in my opinion the latency spikes aren't normal and they're definitely worse than, say, a FTTC connection on Zen. 0. This is known as round-trip time (RTT). Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. 1. Some games consoles support features like ‘Auto Low Latency Mode’ (ALLM) and ‘Variable Refresh Rate’ (VRR). Yes, similar BQM for me and the main Belfast switch,. Hi Im currently running my HUB 5 in Modem Mode and I am using a 3rd party Router/Mesh system (UniFi), i keep experiencing high latency spikes and packet loss errors, when iv check my virgin hub network status, it is showing very high amounts of Post RS Errors on all channels and is steadily climbing, the downstream power level's are all. I was previously on M200 but have upgraded to M500. my current setup is 1gb bb with hub 5 in modem mode, with ASUS AX56 router. For the test to the Hub, expect to see a result. Hub 3 are DOCSIS 3. Can someone please look at my BQM and data to confirm if this is expected? My Hub 3 is in modem mode with my own router / mesh network. Hi, I'm seeing really poor latency connecting from London to some servers in Amsterdam. Latency, jitter and packet loss issues preventing us from working from home - considering cancelling in Speed Thursday Issues with low upload speed, latency spikes and disconnects when uploading in Networking and WiFi TuesdayUpdate 17:00: Virgin Media's broadband network appears to be continuing to suffer widescale outages, having stayed up for most of the working day. No-cost engineer visits. This has been particularly disruptive to online multiplayer games. 59pm Tue 28 Nov. 3. During gaming, I receive random - 5435358. It's the latency that's causing the issues. I've tried resetting the router and it hasn't changed anything. Re: High Latency for over 12-18 months. Gig 1's notorious latency and jitter issues and could well be the worst package of all to choose. Reliability wise, generally both are fine for me (different areas can make this a bigger issue) Lower latency (HFC vs FTTP) if you have Virgin Media FTTP i. Choose your location to check coverage speeds in your area. Hi everyone, I have a bit of an unusual issue. over RFoG, then this is less of an issue. The screenshots below are just a few examples of our network being unstable not only during peak times but sporadically across the day. I have rebooted all devices (VM Hub, my own router. 1 modem mode. Having extreme ping spikes all day for the past 2 months has made me give up online gaming for the most part as it is impossible to play anything without rubber banding across the screen. But the connection I am getting to the work server is terrible, stuttering and has a lot of lag. I have run some diagnostics from here, I can't see any outages from utilisation. We know it’s frustrating when things go wrong and we’re working hard to resolve any issues. Leave it off for about 10 seconds. cpl and hit Enter. The minimum latency is higher than average, which suggests a permanently congested link somewhere between the broadband router and our BQM Pingbox. Rebooting. Attached are my logs and BQM. Still the same as last three weeks. It’s no wonder your reader in Cheshire can’t get any service from Virgin Media (Your Problems, last week). For example, 200 ping (in milliseconds) is high latency and bad for time-critical applications. Problems with latency Problems with latency Blitax Tuning in Options on 17-07-2023 19:02 Hello, I've been having broadband problems for like 3 weeks already. 174. Hi I am with VM for over a year now and I am getting constant disconnections on my 1Gb broadband - both wired and wireless. . Latency is a measure of how much time it takes for your computer to send signals to a server and then receive a response back. Joining in. The update was intended to fix latency spikes caused by the flawed intel chip in the cheap POS Virgin Hub. I've checked the service status page which is confusing as it says everything in my area is fine but when it tests my hub it comes back that there's an issue in my area. Showing our 5 star reviews. Check your in-game region. 67. . Bandwidth is the amount of data you can send and receive in one second. Unlimited Broadband uses an older technology called Asymmetric Digital Subscriber Line (ADSL). The estimated repair time is now: 01/11/2022 12:40:00. Browse. Hi all -looking for some help here. Higher latency is a sign of this, you may also be able to determine this if you input your postcode into Virgin Media's website and find the broadband packages offered are lower than they were previously, this is an indication Virgin Media is preventing the ordering of higher speed packages in your area temporarily. 00. That’s the simplified version of their differences, but we’ll dive deeper into the two terms so you can better troubleshoot. The check will show if there are Virgin Media faults in your area, under each of the three services; broadband, TV and phone. Virgin's broadband speeds and packages: Via its own broadband network, which uses DOCSIS® 3 cable technology, it has the fastest average download speeds of all the UK’s main ISPs of 1,130Mbps. Hub 4 & Hubs 5 run a mix of DOCSIS 3. I'm using a Virgin Hub in modem mode and I'm a software engineer so I've managed to determine that the packet loss and latency issues are happening outside of my network (i. 1 , Virgin Media , Wireless. 0. Rebooting. Both have really good package prices and reviews, and Zen looks more appealing only because it has an added telephone/voip package (Giganets voip wont be available until January), but I have some concerns regarding zen, are their. 3. Open an internet browser and type in the Virgin Media IP address: 192. Area ref: 31. Sometimes, your broadband connection could be busy, or there may be a fault with your broadband provider's network. Please see link below for a 24 hour snap shop. Only 4 devices connected. High Latency Issues D4 ONLY. To be clear if the issue was exclusively affecting thinkbroadband services such as the speed test and BQM. F010337396 is the fault number for your records. internet issues in B11 3AY. How accurate is the WiFi speed test? Our broadband speed test is generally pretty accurate and the results are a good reflection of the speeds you were getting during the test. 3 5120 64 qam 2 5 49600051 41. Static ip Address Cost. If you’re still experiencing slow speeds with your Virgin Media Business. Hi Kath, Thanks for the response, Chris and Kain have been responsive and I'm grateful to them getting back to me. In other words, network latency refers to how long it takes information to travel from an internet browser to a network server and back again. Re: High latency and constant packet loss while gaming and video conferencing. on 25-11-2021 20:07. Buffering is an issue with latency which occurs when there is a delay processing data due to an internet connection. 1. They weren't helpful and told me they would monitor my broadband over. I set up a broadband monitor and this is a typical output: I used the VM online service check and it said that there are no issues in my area, but stated there was an intermittent fault on the signal. Sure it helps with quickly downloading patches etc, but low latency is much more beneficial. I was thinking ( right or wrong) that if I was getting it at around 14ms to phone I would get the same or there abouts to the modem/router hard wired to the Xbox console. 7 Mbps (mean 119. Cambridge speed and latency issue. All UDP connections are performing very badly on Superhub3 modem, but also whenever there's a significant UDP traffic passing through the modem, other, non-UDP internet connections are slowed down to crawling speeds. That BQM is very clear, your broadband feed is restricted at busy times. 1. 8. Unbearable latency, lag spikes & packet loss for 1. Channel Frequency (Hz) Power (dBmV) SNR (dB). Hello all, I have been trying to understand why my Virgin Media M100 broadband with a Hub 3 router is giving these poor results especially in the evenings. Yeah I recently found that out about docsis. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. I've never got the full service I pay for with Virgin Media but things have taken a turn for the worse. Re: Virgin media latency problems, wont/cant fix [ re: RobertoS ] [ link to this post ] thanks for replies, the message on phone was from an engineer visit last week who after showing him the BQM started doing some higher tech support asking, the message was just a standard voice mail left on answer machine for the results he got. This didn't solve the issue for me though. HWLewis1080. Goulceby, Martin, Timberland and Belton are four of the latest areas to gain full-fibre via the Quickline roll-outs in. Rang up virgin media loads of times but they don’t want to know. Virgin Media Ireland provides answers to all your slow speeds questions here. Modem is still rubbish, but if used in modem mode there are no latency spikes. Please help. Let us know. If you don’t want to run a test right now, just read our. There is a small amount of lag between broadband infrastructure providers making services available and appearing in the. . The range is not bad but I have noticed couple of. It sounds like you are experiencing an SNR issue, a signal to noise ratio fault. Fast forward months down the line there was still no change with various fix dates been and gone. 1 (Cloudflare DNS) has quadrupled to 45-65ms . It appears to be a due to a routing choice which appears to go via US servers. 1) 5. That server is then looking up the information you requested and delivering it back to you. Awful Latency Issues in. Set up a BQM first to see if there is any "congestion" (too many users) in your location at those times. More comprehensive network performance managers can test and check latency alongside their other features. I have around 12 Wi-Fi clients most of them on ax mode, the rest is ac with only a couple of iot's in 2. The CPU (processor) inside the modem component of. You’ll currently pay £45 per month for Gig1. I use Google DNS servers, you may prefer Cloudfare, in which case enter. I have had these issues since the day i got the broadband installed, Over 5 months ago. 30pm to be told we have an 'outage' in our area, which is causing performance problems. Hi, I've been experiencing very high latency recently across all games and devices. Virgins customer support has been awful too. 9. Posted by u/No-Caregiver-5141 - 1 vote and no commentsNot just other ISPs. 5 million via FTTP and. . In any event, when I last spoke with Virgin, they advised this issue would be fixed on 28 December and I am still experiencing issues. 9 458395984 3. .